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4-6 days delivery
Free shipping on all orders. Read more Shipping policy.
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FAQ
Our FAQs are prepared in the hope that they will save you some time. Also, please feel free to contact us directly using the form below or by emailing us at service@jonpony.com.
Working hours
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: ClosedTips
To help us serve you faster:
- When leaving a message about products or warranties, please include your order number.
- Please note: if your order was not placed through our website, we will contact the customer service of the relevant channel on your behalf.
- When leaving a message about products or warranties, please include your order number.
FAQ's
Is your question not listed? Please contact our customer service. View all FAQ's
What is Jonpony refund policy
Our Return policy varies by website and walmart. Please refer to the specific terms and conditions provided by the channel where you purchased your Jonpony furniture.
Do you offer free shipping?
Yes, we do offer free shipping. Please read our Shipping policy or contact our customer support for specific details and shipping options.
How can I care for and maintain my Jonpony furniture?
Generally, regular cleaning, protection from extreme weather, and the use of outdoor furniture covers can extend the life of your furniture.
Is Jonpony furniture environmentally friendly?
We use certified materials in our furniture to ensure sustainability. Our goal is to minimize our environmental impact and create pieces that reflect our respect for the natural world.