This Privacy Policy outlines how Jonpony (referred to as "the Site", "we", "us", or "our") collects, uses, and shares your personal information when you use our services, visit our website, or make a purchase from jonpony.com or otherwise communicate with us (collectively, the "Services").

"You" and "your" in this Privacy Policy refer to you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

We take our Privacy Policy very seriously and want to ensure that you fully understand how your information is collected, used, and shared when you access and use any of our Services. By accessing and using our Services, you can rest assured that your information will be handled with the utmost care and by this Privacy Policy. If you have any concerns, please do not hesitate to reach out to us.

We reserve the right to update our Privacy Policy periodically for various reasons such as changes in our practices, operational requirements, and legal and regulatory obligations. We will publish the updated Privacy Policy on our Site, along with the "Last updated" date and any other actions required by applicable law.

To provide you with our Services, we collect personal information about you from various sources which may include your interactions with us. The information we collect and use may vary depending on how you engage with us.

Apart from the specific uses mentioned below, we may also use the information we collect to communicate with you, deliver our Services, comply with legal obligations, enforce our terms of service, and safeguard the Services, our rights, and the rights of our users or others.

The personal information we collect from you is dependent on how you engage with our Site and make use of our Services. By "personal information", we mean any information that can identify, describe, or be associated with you. Below, we have provided detailed descriptions of the categories and specific types of personal information we obtain.

We may collect the following information directly from you through our Services:

• Basic Contact Details including your name, address, phone number, and email.
• Order Information includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information including your username, password, and security questions.
• Shopping Information including the items you view, put in your cart, or add to your wishlist.
• Customer Support Information including the information you choose to include in communications with us, for example, when sending a message through the Services.

In order to access certain features of the Services, you may have to provide us with certain information about yourself directly. If you do not provide this information, you may be unable to use or access the relevant service.

We automatically gather certain information about how you use our Services, which we refer to as "Usage Data". To collect this data, we use technologies such as cookies, pixels, and similar tools ("Cookies"). The Usage Data we collect may include details about your account and how you access and use our Site, such as device information, browser information, network connection information, your IP address, and other information related to your interaction with the Services.

Furthermore, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, including:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit Jonpony, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

We will handle any information we receive from third parties in accordance with our Privacy Policy. However, we cannot be held responsible or liable for the accuracy of the information provided to us by third parties, nor are we responsible for any policies or practices of third parties.

• Providing products and services. We collect your personal information to offer you our Services as a part of our agreement with you. This information is used to process your payments, complete your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, manage your account, arrange for shipping, facilitate any returns and exchanges, and enable you to post reviews.
• Marketing and advertising. We may use the personal information you provide to us for marketing and promotional purposes. This could include sending you marketing and advertising communications via email, text message, or postal mail, and displaying advertisements for products or services. Additionally, we may use your personal information to customize the Services and advertising on our Site or other websites to better suit your preferences and needs.
• Security and fraud prevention. Our team uses your personal information to identify, investigate or take action against any possible fraudulent, illegal or malicious activity. When you choose to use our Services and create an account, it is your responsibility to keep your account credentials safe. We strongly advise against sharing your username, password, or any other access details with anyone else. If you believe that your account has been compromised, please get in touch with us immediately.
• Communicating with you. We utilize your personal information to offer you customer support and enhance our services. This is done in our legitimate interests to ensure that we are responsive to you, provide effective services, and maintain a strong business relationship with you.

We use cookies on jonpony.com to power and improve our site and services. Cookies help us remember your actions and preferences, run analytics, and better understand user interaction with our services. Additionally, we may permit third-party service providers to use cookies on our site to tailor the services, products, and advertising to your needs. For detailed information about the cookies we use related to powering our store with Shopify, please refer to our website.

Most web browsers automatically accept Cookies as a default setting. However, you can choose to configure your browser to remove or reject Cookies through your browser controls. You should keep in mind that if you choose to remove or block Cookies, it may have a negative impact on your user experience. This may cause certain features and functions of the Services to stop working correctly or no longer be available. Additionally, please be aware that blocking Cookies may not entirely prevent us from sharing information with third-party advertising partners.

Your personal information may be disclosed to third parties in certain circumstances (as described in this Privacy Policy) for legitimate purposes.

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Third-party services are integrated with Shopify to support personalized advertising. Our business and marketing partners will use your information by their privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal and sensitive information in the past 12 months for the purposes outlined in "Information Collect and Use" and "Disclose Information".

The information we collect about you is not used or disclosed for the purpose of inferring your characteristics.

The Services may give you the option to publish product reviews and other content that you create. If you decide to share user-generated content in any public area of the Services, it will be available to the general public and accessible by anyone.

Please note that we do not have control over who will have access to the information that you choose to make available to others. We cannot guarantee that people who access this information will respect your privacy or keep it secure. Therefore, we cannot be held responsible for the privacy or security of any information that you choose to make publicly available or for the accuracy, use, or misuse of any information that you receive or disclose to third parties.

Jonpony may contain links to third-party websites or online platforms. If you decide to follow these links, please review their privacy and security policies, as well as their terms and conditions, since we do not guarantee or assume responsibility for the privacy or security of these sites. Additionally, we cannot vouch for the accuracy, completeness, or reliability of information found on these sites. Please note that any information you provide on public or semi-public venues, including third-party social networking platforms, may be visible to other users of the Services and/or users of those third-party platforms without any limitations as to its use by us or by a third party. Please be aware that our inclusion of such links does not imply any endorsement of the content on these platforms or of their owners or operators, except as specifically disclosed on our Services.

Our Services are designed for individuals above a certain age, and we do not intentionally collect any personal information of children. If you are a parent or guardian of a child who has shared their personal information with us, please Contact Us to request the deletion of such data.

Please note that we cannot guarantee "perfect security" as no security measures are completely impenetrable. Additionally, any information you send to us may not be completely secure while in transit. We strongly advise against using insecure channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

The following rights may apply to your personal information depending on where you reside. However, these rights are not always absolute and may only be applicable under certain circumstances. Additionally, in some cases, we may be allowed by law to refuse your request.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to how we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct the inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

You have certain rights related to your personal information. You can exercise these rights by either using the tools available on our website or by contacting us using the contact details provided below. We will not treat you differently for exercising any of these rights.

To verify your identity, we may need to collect some information from you, such as your email address or account information. If you want someone else to make a request on your behalf, you can designate an authorized agent. But before accepting such a request, we will require proof that you have authorized the agent to act on your behalf. We may also need you to verify your identity directly with us.
We will respond to your request as quickly as possible and follow applicable laws.

If you have any concerns about how we handle your personal information, you can reach out to us using the contact details provided below. If you feel that your complaint has not been resolved satisfactorily, depending on your location, you may have the right to appeal our decision by contacting us through the contact details provided below. Alternatively, you can raise your complaint with your local data protection authority.

Please be informed that your personal information may be transferred, stored, and processed outside the country in which you reside, including the United States. Furthermore, your personal information may be processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as appropriate. This is unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at service@jonpony.com or Contact Us.