Updated Aug 1st 2024
The FAQs collections we prepare will save you time. Information on the page will be continuously updated to ensure accuracy.
Shipping
How to charge, when to ship, and how much it will cost.
Do I be charged a shipping fee?
It won't happen. All products sold on the website are shipped free of charge, but some areas of the United States cannot be shipped to due to the shipping area.
More Information from Shipping policy.
Where does Jonpony ship from?
Shipping is handled in the United States. Our products are stored in a warehouse in the United States, so you will receive them within 4-6 working days after you order.
More Information from Shipping policy.
What is the shipping time frame?
- Package time: Within 1-2 working days
- Shipping time: Within 3-4 working days (longer during holidays)
More Information from Shipping policy.
How do I track shipping?
You can check your shipping status by logging in to your account or by using 17 TRACK. Upon receiving your shipping order number, we will provide it to you.
Can I change the address after shipping?
It is possible. However, we recommend that you confirm the correct delivery address before placing your order, as it might result in fees.
More Information from Refund policy.
Warranty
Quick to know Jonpony warranty
What does the Jonpony warranty cover?
One year warranty. A wide range of chair parts are covered, including all accessories except leather.
More information about Warranty policy.
Return and refund
Avoid charges when ordering, know your rights
How long is a cooling-off period?
The products we sell have a 30-day cooling-off period, and we also offer a free return and exchange program. If you wish to request a return or exchange, please contact us first.
More Information from Refund policy.
Can I exchange for a different variant or model after receiving my order?
It is possible to apply for an exchange, but you may be charged a partial handling fee. To avoid these charges, we recommend that you take a moment to consider your decision before placing the order.
More Information from Refund policy.
How to refund my money?
When we process your refund, we will return your money to the original payment method that you used.
More Information from Refund policy.
How to return the item?
Please contact us first to initiate the return process. We will provide you with the necessary steps and methods for returning the product. You may not have to pay any fees.
More Information from Refund policy.
Payment
Check out what forms of payment we accept
What payment methods?
You can choose from a variety of popular payment methods such as Mastercard, VISA, and others to complete your transaction.
More Information from Payment method.