On the Jonpony website, chairs are designed and tested for safety and durability. We conduct standard and custom testing against established industry standards to ensure your complete satisfaction.
We provide professional consultations and necessary parts replacement services if your product purchased from Jonpony is damaged, malfunctioning, or has other problems.
One year warranty
We offer you a one-year warranty service for all purchases made through our website! This means that your purchase is covered for a full year starting from the date you receive the product. To make things even better, we will send you an electronic warranty card via email, so you don't have to worry about losing any paperwork.
We are here to make your shopping experience as enjoyable and stress-free as possible!
Warranty features
We at jonpony.com offer you top-notch products backed by a comprehensive warranty service. Be it our Office chairs, Gaming chairs, Recliner chairs, Sofas and so on, we stand behind every item we sell. We constantly update and improve our product offerings to ensure that you receive only the best, and our services are in line with that.
Should you have any questions or concerns, feel free to Contact us at any time. We are confident that you'll be satisfied with every purchase at jonpony.com.
How to apply
Following are the steps for applying for and using the warranty:
Step 1 - Apply
We are here to help you with any warranty-related support. To ensure a smooth and quick resolution, please reach out to us at service@jonpony.com and provide us with the necessary information in your first email. We appreciate your cooperation in making the support process efficient for you.
- Order Number:
- Order Email:
- Name:
Step 2 - Check
We'll take a look at the information you provided and see if your warranty is still valid. After we've reviewed your email, we'll get back to you and let you know if we can provide a valid warranty. We'll also confirm with you whether the warranty is for the product you asked about.
Step 3 - Solutions
You can rest assured that we will promptly and efficiently provide top-notch warranty support, completely free of charge, if everything goes according to plan.
Extend warranty
At jonpony.com, we offer the option to extend your warranty period to a total of two years, which includes the initial one-year warranty period.
We request you keep the original chair as we will provide you with the necessary replacement parts in case any issues arise. You will be able to see the options available for warranty extensions while checking out.